Custom & Operation Specialist

Key Responsibilities

• Specialist in airfreight import & export customs clearance, including handling CARNET shipments, temporary import/export shipments, exhibition shipments, and perishable shipments.
• Maintain strong relationships with customs authorities and government agencies to ensure smooth clearance processes and resolve any issues promptly.
• Accurately classify goods using the Harmonized System (HS) codes to ensure compliance with customs regulations.
• Prepare, review, and submit customs documentation, including import/export declarations, permits, and invoices, ensuring all required paperwork is accurate and complete.
• Coordinate with internal and external stakeholders to ensure timely and efficient cargo movement, including responding to customer and overseas agent inquiries via email.
• Assist in negotiating and resolving any tariff or clearance disputes, ensuring a smooth flow of goods through customs.
• Experience with air import & export procedures, handling the full process from shipment arrangement to delivery/pickup.
• Collaborate with the operations team to continuously improve efficiency and streamline customs clearance processes.

Qualifications

• Proven experience in airfreight operations, with a focus on import/export and customs clearance.
• Strong knowledge of customs regulations and HS codes.
• Experience handling CARNET, temporary imports/exports, exhibitions, and perishable goods.
• Excellent relationship management skills with customs authorities and government agencies.
• Attention to detail and proficiency in customs documentation.
• Ability to manage multiple tasks efficiently and work under pressure.
• Good communication skills and proficiency in responding to customer/agent inquiries via email.
• Familiarity with customs software and documentation systems is a plus.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional development and growth within the company.
• A collaborative and supportive working environment.

Apply now

Export Operation Specialist / Coordinator

Key Responsibilities

• Experience and knowledge in handling air export cargo submissions, ensuring all documentation and procedures are completed in accordance with local and international regulations.
• Prepare and close Air Waybills (AWB) accurately, ensuring all details are correct for smooth processing.
• Maintain a strong relationship with cargo terminals to ensure smooth cargo handovers and efficient coordination.
• Ensure compliance with air export procedures, including preparing necessary documentation such as export declarations.
• Liaise with internal and external stakeholders, including freight forwarders, terminal operators, and customers, to ensure seamless cargo movement.
• Resolve any issues related to cargo clearance or export procedures in a timely manner.
• Send draft AWBs and final AWBs to customers and overseas agents.
• Exhibit a positive attitude, demonstrate a willingness to learn, and adapt to changes within the airfreight industry.
• Support continuous improvement initiatives and provide input to streamline export operations.

Qualifications

• Minimum 1 year of experience in handling air export cargo submission.
• Proficiency in the Spectrum submission system and knowledge of export documentation.
• Strong working relationships with cargo terminals and industry stakeholders.
• Thorough understanding of air export procedures and regulations.
• Excellent communication skills and ability to work in a fast-paced environment.
• A positive attitude with a willingness to learn and grow within the company.
• Fresh graduates are encouraged to apply.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional development and growth within the company.
• A collaborative and supportive working environment.

Apply now

Finance & Human Resources Specialist

Accounts Responsibilities

• Manage daily accounting activities including accounts payable, accounts receivable, invoicing, and payment processing.
• Prepare and maintain financial records, including bank reconciliations, financial statements, and monthly closing reports.
• Ensure timely processing of payments, SST filings, and ensure compliance with tax regulations.
• Assist in budgeting and forecasting by providing relevant financial data and analysis.
• Work closely with internal departments to ensure accurate billing and resolve any discrepancies.
• Monitor cash flow, ensuring effective financial management and timely collection of receivables.
• Prepare and process payroll, ensuring accuracy in salary disbursements and statutory deductions (EPF, SOCSO, EIS, Income Tax).
• Assist in financial audits and ensure compliance with accounting standards and regulations.

HR Responsibilities

• Manage recruitment processes, including job postings, interviews, and on boarding of new employees.
• Maintain and update employee records and HR databases, ensuring compliance with employment laws and regulations.
• Handle employee attendance, leave management, and disciplinary records.
• Process payroll and ensure accurate salary disbursement, including handling any related HR statutory submissions (EPF, SOCSO, Income Tax).
• Address employee queries and provide support on HR policies and procedures.
• Organize and coordinate staff training, development programs, and performance reviews.
• Assist in managing employee benefits, such as medical insurance, leave entitlements, and other perks.

Qualifications

• 2-3 years of experience in accounting and human resources, preferably within the freight forwarding or logistics industry.
• Proficiency in accounting software (e.g., SQL, Xero, or similar) and HR management systems.
• Strong knowledge of Malaysian labor laws, payroll regulations, and tax filing requirements.
• Strong communication and interpersonal skills, with the ability to handle sensitive employee issues professionally.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively in a dynamic work environment.
• A degree in Accounting, Finance, Human Resources, or related field is preferred.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional development and growth within the company.
• A collaborative and supportive working environment.

Apply now

Customer Care Specialist / Coordinator

Key Responsibilities

• Act as the primary point of contact for customers, handling inquiries and providing solutions related to air and sea freight shipments.
• Maintain timely communication with customers regarding shipment status, updates, or any delays.
• Resolve customer complaints efficiently by liaising with relevant internal teams, ensuring a high level of customer satisfaction.
• Assist customers with the preparation and review of shipping documentation, such as airway bills (AWB), bills of lading, and other relevant paperwork.
• Provide accurate and timely information on rates, transit times, and available shipping options tailored to customer needs.
• Monitor shipments and proactively update customers on cargo movements and any issues that may arise.
• Collaborate with customs and clearance teams to resolve any issues related to import/export processes.
• Build and maintain strong relationships with customers, focusing on retention and long-term satisfaction.
• Identify opportunities to recommend additional services based on customer requirements.

Qualifications

• Minimum 2 years of experience in customer service, preferably within the freight forwarding or logistics industry.
• Strong understanding of air and sea freight processes, documentation, and regulations.
• Excellent verbal and written communication skills.
• Problem-solving skills with a proactive, customer-focused attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with freight forwarding systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-pressure situations effectively.

What We Offer

• Competitive salary and benefits.
• Opportunities for career advancement and professional development.
• A collaborative and supportive working environment.

Apply now