Privacy Policy
At Swasti AirCargo Sdn Bhd(“we,” “us,” or “our”), your privacy is our priority. As an air freight and logistics service provider supporting businesses in Malaysia and internationally, we are committed to protecting your personal data in line with the Personal Data Protection Act 2010 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you submit an enquiry through our website, LinkedIn Lead Generation Forms, Meta Lead Ads, Google Ads, or other platforms.
By submitting your personal data to Swasti AirCargo Sdn Bhd, you expressly consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy and the PDPA 2010.
We collect personal data that you voluntarily provide when you:
- Fill out our enquiry or quotation request forms, such as your name, phone number, email address, and company name.
- Submit enquiries or request quotations for our air freight and logistics services.
- Engage with us through social media, search engines, LinkedIn, Meta, Google, or other advertising and marketing campaigns.
This may include:
- Personal Details: Full name, contact number, email address, and address.
- Business Information: Company name, registration number, job title, and business address.
- Shipment Information: Cargo type, estimated weight, dimensions, quantity, origin, destination, preferred shipment date, and other shipment requirements.
- Other Data: Preferences or information related to your air freight and logistics needs.
We use your data to:
- Process your enquiries and provide air freight and logistics solutions based on your requirements.
- Contact you regarding quotations, shipment arrangements, delivery updates, or customer support.
- Send you updates, promotions, or news about Swasti AirCargo Sdn Bhd.
- Comply with legal requirements or improve our services.
The legal basis for collecting and processing personal data includes consent, performance of a contract, compliance with legal obligations, and legitimate business interests.
We do not simply share your data with anyone. It is only disclosed to:
- Our staff and trusted third-party service providers, such as airlines, freight partners, overseas agents, customs agents, transportation providers, payment processors, and other parties that help us provide our services.
- Regulatory authorities, customs authorities, aviation authorities, or government bodies when legally required.
- Your data will not be sold or shared with unrelated third parties or the public through any channel.
All third parties we work with are required to follow applicable data protection requirements and maintain appropriate safeguards.
We take your privacy seriously:
- Personal data is stored securely using reasonable security measures.
- Access is strictly limited to authorised personnel.
- We implement appropriate measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
- In the event of a personal data breach, affected individuals will be notified where required under applicable Malaysian laws.
Under the PDPA, you have the right to:
- Access: Ask for a copy of the personal data we hold about you.
- Correct: Update any inaccurate or incomplete information.
- Withdraw Consent: Tell us to stop processing your data for certain purposes, such as marketing communications.
Email: info@swastiaircargo.com
Customer Service: +6013-449 4168
We will respond within the period required by applicable law.
We keep your data only for as long as necessary:
- For active customers: As long as we are providing services or as required by applicable laws.
- When personal data is no longer required for legal or business purposes, it will be securely deleted or destroyed.
- If you request deletion, we will delete your personal data unless we are required to retain it for legal, regulatory, contractual, tax, customs, or business purposes.
Our website, online tools, and advertising platforms, including Google, LinkedIn, Meta, Facebook, and Instagram, may use cookies or tracking technologies to improve your experience, understand website activity, and measure advertising performance.
You may disable cookies through your browser settings, but certain website features may not function properly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please review it periodically.
